Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for returns
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unworn or unused
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Have original tags (if applicable)
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Be in its original packaging
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Be accompanied by proof of purchase (order confirmation or receipt)
To start a return, contact us at:
Returns must be sent to the following address:
ET PETINKA 77 – PETYA STOYANOVA
ul. Tsar Ivan Shishman 1
6199 Gurkovo
Bulgaria
Items sent back without prior return approval will not be accepted.
Return shipping costs
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service. We are not responsible for items lost in return transit.
Damages and issues
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or incorrect.
Include:
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Your order number
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Photos of the product and packaging
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A short description of the issue
We will evaluate the case and provide an appropriate solution.
Non-returnable items
The following items cannot be returned:
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Personal care products and intimate items (for hygiene reasons) once opened
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Custom or personalized products
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Gift cards
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Sale items
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to get a different item is to return the original product (if eligible) and place a new order once the return is approved.
European Union 14-day withdrawal right
If your order is delivered within the European Union, you have the legal right to withdraw from the contract within 14 days without giving any reason.
To exercise this right, you must notify us within 14 days of receiving the goods. The item must be returned unused and in original condition.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: